Returns
Our return policy lasts 30 days from the date of delivery. Once the 30 days have gone by, no returns, exchanges, store credits, or replacements will be acceptable.
To initiate your return, we require a receipt or proof of purchase to be sent to team@DormVibes.com. We will also need pictures and videos of the products showing the condition they are in very thoroughly, regardless of the reasoning for your return. Once the return is initiated, we will provide you with the shipping address or label to send the product back to us.
Eligibility
To be eligible for a return, the merchandise must be unused, unopened, and in the original packaging. The product must also be in the same condition it was received. No full refunds will be offered. You will have the option of a partial refund or store credit (amount paid for order less initial & return shipping costs or restocking fee depending on the item). If the product is damaged or defective, exceptions can be made.
If the merchandise is damaged or defective within the 30 day period due to quality issues, we can offer a replacement, exchange, or store credit. Clear pictures and videos of the defective product and its defect will be required before issuing a return label to send it back to us. An inspection will also take place upon receiving the item.
If the merchandise is damaged or missing parts not due to our error (ex: instructions were not followed on how to set up the lights and they end up broken / tangled or you lose the remote), we will not be held responsible and cannot offer a refund or replacement. In some cases, we may make exceptions.
***We do thorough quality checks before each of our products are sent out, so we will be able to determine if the issue with the product is due to our error or someone else’s.
In the event that the item is returned to us in condition that we find unacceptable after inspection, your exchange, replacement, or store credit may be refused.
Any purchase with a discount over 10% off is final sale (I.e. Black Friday, Cyber Monday, etc).
Bedding, collage kits, and furniture are final sale. No exceptions made.
If you suspect that your order has been lost or stolen and the shipping company has marked your package as delivered and you have received an email regarding your package having been delivered or with tracking information prior to delivery, you will need to contact the shipping provider and file a claim for the missing package through them.
- We are not to be held responsible for missing or stolen packages.
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Every package is insured through the shipping service for you to file a claim for the product value if necessary.
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The claim needs to be filed through the shipping provider, NOT through your bank.
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If you need any additional information, please contact us via email no longer than 7 days after the package was marked as delivered and we will point you in the right direction.
Exchanges
You will only be allowed to exchange the product (if damaged or defective due to product quality issues within 30 days of delivery) for an item(s) of equal / lesser value or a store credit (issued via gift cards).
If you ordered the wrong item / size and want to exchange it for the correct one, the product will only be acceptable if it is returned in the original packaging, unopened, unused, and in the same condition that it was received. You will be responsible for the price difference if the item you want costs more than the one you originally paid for, along with the return shipping costs on the product you have to send back.
If you received the incorrect item or size of an item, you cannot proceed to use the product if you want to exchange it for the correct one. We will not accept exchanges, whether it is our fault you received the incorrect product or not, if you have used the product in question. We will also need to receive the incorrect product back, in its original/unused condition, before we can ship the correct product to you. We will provide a return label should we deem appropriate (if we are at fault for your receiving the wrong product/size).
If you do not want to exchange the product, you can ship it back to us for a store credit.
Depending on where you live, how long it takes for an exchanged item to reach you may vary.
Exchanges are only allowed for US orders at this time.
Order Modifications
If you order the wrong size or want to take an item off of your order, you will have 2 hours (from time of purchase) to notify us. We will be unable to stop the shipment from going out after the 2 hours.
See more under Exchanges if you receive the product and want to exchange it for the right one.
Order Cancellation
You are given 2 hours from the time you placed your order to cancel it. If we do not receive an email with your order number and request of cancellation within that 2 hour period, we will be unable to cancel your order.
In addition, there will be a cancellation fee deducted from your refund for the transaction fees we are charged when the payment was processed, which varies based on the amount of the order.
International Shipping / Returns
We are unable to accept international returns for full refunds at this time. Refer to the above information on how to arrange for a replacement if eligible.
We can only offer a replacement for a damaged or defective product within the 30 day delivery period.
Customs fees are beyond our control and the customer is responsible for paying them. We are not responsible for paying the duties or taxes on any international packages.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will also be notified of our approval or rejection of said return.
If your return is approved, then your refund will be processed and a credit will be automatically applied to your credit card / original method of payment. It takes a certain amount of days for the refund to appear in your bank account, depending on the bank's processing time.
Late or Missing Refunds (if applicable)
If you have not received your refund, check your bank account again. Next, contact your credit card company. It may take some time for the refund to be posted. Then, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at team@DormVibes.com.
Shipping Costs
You will be held responsible for the shipping costs to send the merchandise back to us.
Shipping costs are non-refundable. If you receive a refund after returning the product, the cost of return shipping will be deducted from your refund.
Shipping and Billing Address
The address we are provided with is the address we ship the merchandise to. If, for example, you notice that there was an error made when you entered your address during checkout, you have 2 hours to notify us to change the address. Email us at team@DormVibes.com with your order number and corrected address.
Once the order has been shipped/fulfilled, we cannot alter the shipping address.
- We are not to be held responsible for your package going to the wrong address if we were not notified within the 2 hour period. No replacements or refunds will be acceptable in this situation.
- The customer is responsible for paying the new shipping fees for us to ship the package back to them if it was returned to us due to a shipping address issue not due to our error, they never update the address on the shipping carrier’s website by the deadline given, or they never respond to the notice that the shipping carrier leaves about rescheduling the delivery.
There are situations, however, where exceptions can be made IF the package has not been fulfilled / shipped (ex: moving to a different address, missing apartment number, etc). IF the shipment has already been prepared and we determine that an address change is possible, we will charge a $15 address change fee for the new shipping label.
Please make sure to put the correct information on the corresponding address lines (for billing and shipping address).
- Do not put the whole street address on the 1st address line.
- On the second address line, make sure to include the apartment, floor, suite number, etc (if applicable).
*** If your billing address is different from your shipping address, please make sure to enter the billing and shipping address manually. DO NOT select “Same as Shipping Address” for billing address if they do not match. Select “Use a Different Billing Address.”
